![]() ![]() I just want to emphasize that this man, started loudly yelling at me over the phone. It is unacceptable that this man yelled at me when I was merely trying to confirm my pick up time with him. He ignored my question again and yelled at me even louder, telling me to come outside. I questioned him again, asking if he was there right now, because if he was, I would come out for the ride. He ignored my question again and started raising his voice to tell me to come outside if I was ready to be picked up. I asked him if he was there at the pick up location. He then told me to come outside right now. He ignored my attempt to confirm the time and asked me if I was ready to be picked up, which I replied yes. Then I told him about the online tracker and how it was saying that he was 46 minutes away and that I was trying to confirm that he could pick me up at the designated time because there was no way he could make it on time to pick me up if he was truly 46 minutes away. He corrected me saying it was 2:59, which I acknowledged. I told him my name and tried confirm the pick up time of 3:00. #Prime time shuttle driver#I then called the driver to confirm the time of pick up. After 10 minutes passed I checked again and it still said he was 46 minutes away. I clicked on the link and it said the driver was 46 minutes away. I was sent a text message confirming my reservation and a link to track of the driver in real-time. I had a reservation for a 2:59pick up on at my residence for a ride to LAX. But most likely you will be left stranded either before or after your vacation. I guess with all of the negative reviews and my own experiences, I got lucky once. I have not used this company in over a year and I will never use this company. Then I get a total of 5 phone calls, 2 texts and 2 emails trying to get me picked up from LAX while I am at home. Now almost a year later and I get a call last night asking if I am at LAX for my pick up….(someone wasn’t picked up if they had my name instead of the real customer □) I told them I did not book a ride. And to top that off, asked if I would still like to be Picked up upon our return. ![]() Then 5 minutes before they were supposed to pick us up I get a call saying they have no driver available and need to cancel. They called one hour before pick up and confirmed the trip. However, the second time I booked them I was flying to Europe with my family of six. ![]() Got my family to the airport and back with little hassles. Buyer beware….I used this company twice last year in late summer. ![]()
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